Manager of Customer Service Specialists

The LINX Companies (LINX-USA, Corp.), a Massachusetts leader in the summer day camp industry and the parent company of LINX Camps and NEOC (New England Outdoor Camps), was built on the belief of exceeding customer expectations, 100% of the time.

We are looking for an enthusiastic and self-motivated professional to be our next Manager of Customer Service Specialists and lead the Customer Service Specialists Team. Our Customer Service Specialists Team is dedicated to helping our camp families find the right camps, managing family accounts, communicating with customers, assisting with processing and filing of paperwork, and providing invaluable insight and feedback for shaping the company’s future. This is a year round, on site and in person position with a full time commitment during the camp season from May through September and hour flexibility, including around school vacations and half-days, during the off season from October through April. Free camp tuition is an available benefit.

Responsibilities

Our next Manager of Customer Care Specialists will work in a highly visible, customer-facing role and be responsible for:

  • Delivering outstanding service and problem resolution to ensure our organization is adhering to the high service levels expected by our customers
  • Managing a team that responds to questions from customers, resolves their issues, acknowledges their feedback and provides outstanding service
  • Training new and seasonal office staff members in using our proprietary software system and providing customer service in the LINX Companies way
  • Knowing about all available services and being able to effectively market and sell all services
  • Anticipating customer needs
  • Acting as a liaison between camp families and team members
  • Collaborating with all departments and leaders to identify new opportunities for growth and improvement
  • Assisting with development of new programs and camps
  • Working with marketing team to enhance communication among customers and all departments
  • Supporting all company departments with administrative support as assigned
  • Maintaining a positive work environment

Minimum Requirements

The minimum qualifications for this role include?

  • 5+ years experience in a customer service role professionally managing customer relationships to ensure consistently high satisfaction levels
  • 3+ years in a role managing customer service team members Prior professional experience working with children or in a child centric industry is a plus
  • Exceptional oral and written communication skills required to document and communicate with company teams, camp families and external resources
  • Organized and productive work style that allows you to shift gears quickly while staying focused on multiple tasks and maintaining attention to detail
  • Effective and positive leader who is comfortable delivering and receiving feedback
  • Known to thrive in fast-paced environment and and in high pressure situations
  • Computer proficiency and strong working knowledge of Google Docs/Sheets
  • Eager and able to learn at a rapid pace
  • Ability to perform comfortably in a fast-paced, high-intensity deadline-oriented work environment

Compensation

Competitive compensation of $65,000+, reflecting the child-focused and camp industries, is offered based on candidates qualifications. Free camp tuition, a significant value, is available for children of this full-time position.

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Additionally
In addition to completing an online application, we ask that you email us a cover letter and your résumé. Your cover letter should include examples of times you have demonstrated outstanding customer service.
Available Manager of Customer Service Specialists Dates